Pharmacy Dispensing and Front Shop

In Good Health

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BCX is a technology partner who understands the South African healthcare and retail environments:
we have 30+ years’ experience in providing a proven pharmacy management system and value-added services to 65% of private pharmacies in South Africa.

A dedicated Data Bureau Service:
this division maintains and communicates pricing and product-specific details for more than 47 000 drug prices and over 400 medical aid claiming codes.

Nationwide specialist support and technical services:
BCX offer pharmacies year-round comprehensive support services across the country.

Pharmacy Solutions




BCX provides a comprehensive and efficient pharmacy POS and retail management system that offers pharmacies better transactions control through real-time accurate sales, inventory, and distribution information, and Business Intelligence. The POS is fully integrated to Unisolv dispensing, and offers additional 3rd party integrations for loyalty, value-added services at the payment point.


Unisolv dispensing solution works seamlessly with Electronic Remittance Advice for a quick, managed patient service at the dispensary.


BCX has partnerships with leading vendors to bring Loyalty, integrated EFT, Mobile vouchers and platform, and eCommerce. All solutions have been fully integrated and enjoy the same support services.
We are VAR, and fully integrated with
• The Loyalty Box
• WiGroup for mobile vouchers and coupons



Digital Healthcare Applications


HELIXHealth is a digital healthcare platform running the Helix mobile applications, and providing pharmacies with a simple, paperless solution to managing dispensing, script verification, primary healthcare services, and chronic medication.

HELIXPharmacy : Unisolv redeveloped to save time, costs, and help pharmacists manage their patient’s healthcare journey better.

HELIXRx : Digital document management provides electronic patient sign-off and digital storage of original and copy scripts.

HELIXDoc : A cloud-based electronic document management enabling digitizing of original doctor’s script, and electronic search and distribution.

HELIXCloud : Electronic data and document management and storage for the pharmacy’s environment.

HELIXConnect: Enables eCommerce functions like Click-and-Collect, as well as receiving of e-scripts and relevant information into the pharmacy from 3rd party healthcare providers.

HELIXClinic : A mobile application for pharmacy-orientated primary healthcare, providing an electronic alternative to paper-based clinical practices.

MyHELIX : A patient-facing application for two-way scripts, medications, and healthcare engagement, and a communications platform for relevant wellness information.

HELIXRetail : Integrated POS offering EFT, and 3rd party integrations for Value Added Services and Loyalty. Web-accessible BI offering comprehensive dashboard views, and high-level overviews of KPIs and business performance. In-store, web-based BOS application for management of MyHELIX users and patient-facing apps.


BCX is a leading service provider to retailers across South Africa. BCX's retail technology sector has over 25 years’ experience in developing and delivering retail technology solutions and supports over 16 000 retail sites of various sizes. Our core focus is providing and supporting retail solutions that work. BCX is Africa’s largest provider of information and communications technology services.

Support Services

OnSite Support

BCX’ OnSite services provide comprehensive project-, support-, implementation- , and installation services.

OnSite Support is:

  • Integrated to the BCX Helpdesk
  • Centrally and regionally managed
  • Comprised of highly-skilled and specialised technicians

Services include:

  • Installation, set-up, configuration, and support of hardware and software
  • Maintenance, preventative maintenance, and repair services

Project Management

The BCX PM Office provides the planning, risk-management strategy, governance, and co-ordination of our national resources to implement projects across the SA retail industry. Projects include:

  • Software, installations, equipment, contract services, ad hoc projects
  • Planning and implementation from procurement and set-up through to hand holding and sign-off

All projects are PMBOK® aligned, and:

  • Utilise proven retail project management methods
  • Produce and manage accurate documentation, workflow, reporting, sign off and billing

Training Services

BCX delivers training for each retail solution we offer. The service adheres to SAQA and NQF principles, and is customised to fit our client’s needs. The training process can include:

  • Training and business needs analysis
  • Store and Head Office training with assessment and review protocols
  • Materials and courseware adapted for the client’s environment

Our training focuses on delivering a core understanding of our various solutions’ inventory, sales, financials, and reporting functions, and how these are best managed per client environment. 

Helpdesk Services

BCX’ managed, centralised service runs 24 hours, 365 days to provide Call- and Helpdesk support to retailers. The service comprises:

  • Incident logging, tracking, and management
  • 1st -3rd line support aligned to retail operating hours
  • User guidance and solutions support
  • Access to subject matter experts and technical specialists

The BCX Helpdesk is fully ITIL®- aligned, and commits to a minimum 95% SLA for clients.

Hosting and Managed Services

An in-house, specialist division providing IT infrastructure and a broad range of services to help ensure business continuity for our clients. The service includes:

  • Hosting for all BCX POS and Merchandising solutions,  and the client environment
  • Managed services for data collect, end-of-day, and month-end transactions with bank reconciliation
  • Operational services

BCX’s retail technology sector’s technical resources, SQL Specialists, and Developers manage more than 350 servers and devices over ±50 diverse clients who generate over 100 million transactions annually.


BCX is a leading service provider of retail technology solutions. BCX's retail technology sector supports more than 16 000 retail sites of various sizes.



  • 1021 Lenchen Ave N, Centurion Central, Centurion
  • Phone: +27 12 643 8300
  • Email: Contact Us